WEBSITE AND COMMUNICATION PRIVACY NOTICE
We are committed to protecting and respecting your privacy. This privacy notice explains when and why we collect personal information, how we use it, the conditions under which we share it with other people and how we keep it secure.
This privacy notice applies to visitors to our Personal Contract Hire (PCH) website, including individuals who have logged into our website and created accounts to quote or order PCH products and services from us, or organisations utilising our site to manage their schemes, or who have contacted us by telephone, e-mail or other electronic means.
1. Who we are
We are Meridian Vehicle Solutions Ltd (known as Meridian), a company registered in England & Wales (company number 09879716) whose registered office is at Unit 21 McDonald Business Park,
Maylands Avenue, Hemel Hempstead HP2 7EB
We are a data controller for the purposes of the Data Protection Act 1998 (DPA) and the General Data Protection Regulation 2016 (GDPR).
We are an appointed representative of Automotive Compliance Ltd (922156) for consumer credit activities, who are authorised and regulated by the Financial Conduct Authority (FCA).
2. How to contact us
If you have any questions about this privacy notice or our data protection policies generally, please contact us:
By post: The Managing Director, Meridian Vehicle Solutions Ltd, Unit 21 McDonald Business Park,
Maylands Avenue, Hemel Hempstead HP2 7EB
By email: firstname.lastname@example.org
By phone: 0330 383 0346
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Users are any individuals who have logged into our website or contacted us directly and created accounts to quote or order PCH products and services from us. This includes organisations utilising our site to manage their schemes.
4.1 What information do we collect and process?
We receive information from you when you register an account with us (data available to view in the [My Account] area of our website - coming soon), search our website for a vehicle, request a quote for a vehicle, order a vehicle from our site or communicate with us by phone, e-mail, live-chat or otherwise.
The personal data you provide may include your name, postal address, e-mail address, phone number, date of birth, salary, username & password, IP Address, title & marital status, NI Number, Driver Licence number, Vehicle details, Payroll / Employee ID, digital signature (via DocuSign), financial and payment information, employment history, credit history, identification records and other information about yourself. This information is required to enable us to provide you with a vehicle or other related services and without this information we may not be able to offer you some of our products and services.
You may also provide contact details and other personal data when you voluntarily participate in a competition, special offer, promotion or survey or where you provide feedback on our products and services. You are not required to provide any such information in these circumstances and this will not affect any of our services which we may provide to you.
We also collect information from other sources:
4.2 How is your information used?
We will use your information to manage your account with us, process any requests for quotes or any orders that you have submitted and carry out our obligations arising from any orders that you have entered into.
We may use automated decision making in regard to your personal data for elements of our services and products, for example to generate a list of vehicles for you, undertake driving licence checks and to generate quotes for vehicle insurance.
Credit Scoring & Crime Prevention
We use Close Brothers Limited (“Close”) to provide credit for PCH vehicles. During the ordering process your personal information will be passed to Close so that an evaluation of affordability and an assessment of suitability for credit can be carried out.
We only allow Close access to the minimum amount of personal information they need to perform a credit search and to provide finance to you. This includes your name, address, phone numbers and email addresses, date of birth, marital status, postal address, driving licence number, bank account information, employment history and salary.
Your information will be used;
You can send us a request to review the accuracy of a decision that you are unhappy with by contacting us by email: email@example.com or by telephone: 0330 383 0346
Where you participate in a competition or complete a survey, we will only use your information for the purposes notified to you in connection with such competition or survey.
Where you provide feedback (whether by phone, e-mail, LiveChat or otherwise), we may use such information to improve our services to you.
Our website may contain links to other third party websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not part of this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
4.3 Who has access to your information?
Our staff have access to your personal data to support and provide guidance on our products and services and to carry out our obligations arising from any orders that you have entered into.
We share your personal information with Close for them to carry out affordability and credit checking, and to provide finance for the PCH product.
We may also share your information with other third party service providers, also known as Data Processors, to complete tasks and provide services to you on our behalf. However, when we use third party service providers, we only share the personal information that is necessary to deliver a service and our contract requires them to keep your information secure and not to use it for their own purposes, for example they will not use it for direct marketing purposes. Please be reassured that we will not release your information to third parties for them to use for their own purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.
Examples of services where we may use third party service providers include:
4.4 Lawful processing
When we process your personal data for the purposes of processing quotes or orders, including rectifying your data to ensure its accuracy, we do so on the basis of performance of a contract with you or taking steps with the intention of entering into a contract with you for our services.
4.5 How long do we retain your data?
We retain your personal data until seven years after expiry of all contracts for services with you (via your employer), which is required for the purpose of auditing and complaints.
5. People who contact us by phone, e-mail, LiveChat or other means
5.1 What information do we collect and process?
Telephone - When you call us, we may collect your telephone number. All telephone calls are recorded.
E-mail - We will collect your name, e-mail address and the contents of your message and any attachments.
LiveChat - We will collect your name, email address and a transcript of the LiveChat conversation.
Other social media - If you contact us via Facebook, LinkedIn or other social media, we will collect your name and/or online avatar and any other personal information that you make available to us on these platforms.
5.2 How is your information used?
We may use any information obtained by phone, e-mail, LiveChat or other social media to:
Help identify Meridian staff training needs and improve staff performance;
Establish the facts in the event of a complaint either by a customer or a member of staff and so assist in resolving it;
Assist in quality control to identify any issues in processes;
Customer assurance / security
5.3 Who has access to your information?
Our staff have access to any personal data collected by phone, e-mail and LiveChat, via our in-house customer management systems, so they can provide support and guidance and respond to customer queries.
[We have a contractual agreement in place with a third party provider to supply and support our phone system and our LiveChat facility. We do not permit this provider to access or process your data except in accordance with our instructions.]
5.4 Lawful processing
When we process your personal data in connection with telephone calls, LiveChat sessions, e-mails or social media, we do so on the basis of:
5.5 How long do we retain your data?
Where a communication is relevant in connection with a contract or proposed contract relating to you (via your employer), we retain any related personal data in accordance with the retention periods set out in paragraph 4.5 above.
In all other circumstances, we retain recordings, transcripts, e-mails and other copies of communications for a maximum period of 7 years
We would like to send you information about products and services we offer which may be of interest to you, as well as other information which may be relevant to you such as special offers or promotions.
6.1 Marketing communications
If you have provided us with business contact details, we will send you marketing information by post, telephone, e-mail, text or other electronic instant messages where it is in our legitimate interests in pursuing sales leads to do so (provided that you have not opted out of such communications and provided that it constitutes fair processing of your personal data to do so).
If you have provided us with personal contact details, we will only send you marketing e-mails or texts or other electronic instant messages where you have specifically consented to receive such communications. We may provide you with marketing information by post or by telephone where it is in our legitimate interests in pursuing sales leads to do so (provided that you have not opted out of such communications and provided that it constitutes fair processing of your personal data to do so).
6.2 Marketing preferences
You can set your marketing preferences in the [My Account] area of our website - coming soon or contacting us directly , including opting in or out of any particular type of marketing communication. If you have consented to receive marketing, you may opt out at a later date.
6.3 Who has access to your information?
Our marketing staff have access to any personal data obtained for marketing purposes. We will not sell or rent your information to third parties. We will not share your information with third parties for marketing purposes.
We may also use the services of third party marketing companies and platforms, including;
6.4 Lawful processing
When we process your business contact data for marketing purposes, we do so on the basis of our legitimate interests in pursuing sales leads to inform you of the services and products we offer.
When we process your personal contact data for marketing purposes, we do so on the basis of your consent or in limited circumstances on the basis of our legitimate interests in pursuing sales leads.
6.5 How long do we retain your data?
7. Retention of data generally
We retain personal data for as long as necessary to provide the products and services you have requested, or for other essential purposes such as complying with our legal obligations, resolving disputes and enforcing our agreements. Because these needs can vary for different data types in the context of different products, actual retention periods can vary significantly. We therefore categorise data and review the retention periods for each set of data. This ensures that we never hold any personal information for longer than is required to provide our products and services to you, or for longer than we are legally bound to or otherwise have a legitimate interest to. We review our retention periods on a regular basis to ensure they are up to date.
8. How you can access and update your information
The accuracy of your information is important to us.
You can view and edit your contact details within the [My Account] area of our website - coming soon, or contact us directly , where you can also make choices about how we communicate with you. Or can you can contact us requesting an update to your information by email: firstname.lastname@example.org or by telephone 0330 383 0346
You also have the right to ask for a copy of the personal information and data we hold about you. All requests must be in writing, and it would be helpful if any such request also indicates what information you are seeking and between any particular dates. All requests for access to personal data should either be sent by email to: email@example.com or by post to: Data Protection Officer, Meridian Vehicle Solutions Ltd, Unit 21 McDonald Business Park, Maylands Avenue, Hemel Hempstead
9. How secure is your information?
The secure protection of your information is extremely important to us, and we have implemented advanced controls and measures to remove risks to your information and protect against loss, misuse, or unauthorised access. Any personal information is protected with [128-Bit encryption]. When you are on a secure page, a padlock icon will appear near the URL, showing that your connection with the Meridian website is secure and encrypted.
Meridian is certified to [ISO27001:2015], which demonstrates we have an industry gold-standard security management system, which has been put in place to help safe guard and protect your information.
10. Data transfers
We do not transfer any personal data outside of the European Economic Area (EEA).
11. Data protection complaints
All complaints regarding our handling of personal information will be logged and actioned by us and treated seriously. Any complaints of this nature should be made to the Data Protection Officer at firstname.lastname@example.org or in writing to Data Protection Officer, Meridian Vehicle Solutions Ltd, Unit 21 McDonald Business Park, Maylands Avenue, Hemel Hempstead, HP2 7EB
You also have the right to lodge a complaint with a supervisory authority, which is the Information Commissioner’s Office (ICO) for the UK.
12. Your rights
Your personal data is protected by legal rights, which include your rights to:
12.1 object to our processing of your personal data;
12.2 request that your personal data is erased or corrected;
12.3 request that any automatic decision-making or profiling is reviewed;
12.4 request access to your personal data; or
12.5 complain to the Information Commissioner's Office, which regulates the processing of personal data, about how we are processing your personal data.
If you want to exercise any of these rights, please contact us using the details above.